How do I resolve issues with my Roku Remote

Remote problems disagree supported the sort of Roku remote. Before troubleshooting, you must initial verify which sort of remote you employ together with your Roku® streaming player.
Standard IR (infrared) remote.
If you’re unsure, a straightforward methodology for determinant the sort of remote is to get rid of the quilt from the battery compartment and appearance for a pairing button. A remote with a pairing button is named a Roku increased Remote.

If you’ve got this sort of remote, the troubleshooting steps during this article is wont to address your drawback. Any remote that doesn’t have a pairing button may be a customary IR remote. there’s a singular set of steps for troubleshooting a Roku IR Remote. If you wish a lot of facilitate determinant that remote is employed by your Roku device, review pointers for determinant the sort of remote.


How will AN increased “point anywhere” remote work?
Your increased “point-anywhere” remote connects over a wireless network and like its name states, you’ll be able to purpose it anyplace. not like a typical IR remote, it doesn’t have to be compelled to be pointed directly at your Roku device so as for it to figure. this enables you to put in your Roku device during a cupboard with a door or behind your TV.
During initial setup, increased “point-anywhere” remotes attempt to establish a reference to your Roku device through a method known as “pairing”. If you’ve got a Roku increased Remote, you may see a message just like the one below once you are putting in place your Roku device.

Why is my Roku increased Remote not working?
If your Roku increased Remote isn’t operating needless to say (e.g., you’re unable to regulate your Roku device, your remote isn’t pairing, pressing buttons will nothing), use the troubleshooting steps below to assist resolve the problem.

  • Restart your Roku device and remote
  • Open the battery compartment and take away the batteries from your remote.
  • Remove the ability cable from your Roku device, wait five seconds and so re-connect the ability cable.
  • Pro Tip: All Roku devices (except for Roku Streaming Sticks) is controlled with a Roku IR remote. If you furthermore mght have this sort of remote, you’ll be able to use it to access the settings menu and restart your Roku device (rather than unplugging it). move to Settings > System > System restart > Restart.
  • When your Roku device displays the house screen, reinsert the batteries in your remote.
  • Wait a minimum of thirty seconds to ascertain if your remote establishes a reference to your Roku device.

Re-pair the remote

  • Open the battery compartment and take away the batteries from your remote.
    Remove the ability cable from your Roku device, wait five seconds and so re-connect the ability cable.
  • When your Roku device displays the house screen, reinsert the batteries in your remote.
  • Press and hold the pairing button within the battery compartment of your remote for three seconds or till you see the pairing lightweight on the remote begin to flash. If the sunshine doesn’t flash, try again. If the sunshine still doesn’t flash, then you must replace the batteries (see below).
  • Wait for thirty seconds whereas the remote establishes a reference to your Roku device.
  • The remote pairing dialog ought to seem on your TV screen.

Replace the batteries

  • Open the battery compartment and take away the previous batteries from the remote.
  • You can Remove the ability cable from the Roku device, wait five seconds and so re-connect the ability cable.
  • When the Roku device displays the primary screen, insert new batteries.
  • Wait for thirty seconds whereas the remote establishes a reference to your Roku device.
  • The remote pairing dialog ought to seem on your TV screen.
  • Install a HDMI extension cable (Streaming Stick+ only)
  • When employing a Roku Streaming Stick or Roku Streaming Stick+ which will be connected on to AN HDMI® port on your TV, wireless interference from the HDMI connexion might impact the performance of your remote.
  • If this is often the sort of Roku device you own, attempt moving it aloof from the HDMI connexion on your TV by putting in a free extension cable to attach your Streaming stick with your TV. Please contact Roku client Support to order the extension cable.
  • Connect your Roku device to the five GHz wireless network
  • Pro tip: try this step if you’re snug operating together with your networking instrumentality.
  • Review the user manual for your router* or contact the router manufacturer to visualize if your router supports five GHz.
  • If it’s supported, make certain the five GHz network is enabled within the router settings.
    Go to Settings > Network > originated association > Wireless on your Roku device and connect your Roku device to the five GHz wireless network (e.g., MyNetwork_5GHz).
  • For elaborate facilitate modifying the network association for your Roku device, review the steps for choosing a network.

Change the wireless channel on your router

Pro tip: try this step if you’re aware of your networking instrumentality. For facilitate configuring your network instrumentality, visit the user manual or contact the manufacturer.

  • Using your pc or mobile device, check in to the admin tool for your router. If you can’t find the username and watchword and believe they need not been modified, the default values is also listed on the manufacturer’s web site or user manual, or probably on the lowest of the router.
  • After you with success check in (remember that passwords ar usually case-sensitive), visit the documentation and notice wherever to vary the wireless channel.
  • Many routers use AN “auto” setting that you’ll be able to amendment to a particular channel. Ideally you must select a channel that doesn’t overlap with channels used on near wireless networks.
  • Note: Channels one to fourteen ar selected within the two.4 GHz vary.
  • After selecting a particular channel, you may seemingly have to be compelled to apply/save the changes before you’re prompted to revive the router.
  • If the performance doesn’t improve once your router reboots, check in once more and take a look at a special channel.

Note: If you modify the wireless channel on your router, any wireless extenders put in on your network ought to mechanically comply with channel amendments as long because the network name (SSID) doesn’t change. visit the user manual or on-line documentation for the wireless extender for details.


Replace the remote
If none of the higher than steps solve your drawback, you will have to be compelled to replace your remote.
Be sure to visualize the list of compatible merchandise for your Roku device before creating a sale.


Warm or hot to the touch
If the rear of your Roku remote gets heat or hot throughout traditional use, follow these steps:
Discontinue use of your remote
Place remote on a tough non-flammable surface (like tile) and let it cool. don’t commit to take away batteries whereas hot!

*A note on Terminology
To access your network and ultimately the net, you may usually connect with a tool known as a router; however it’s going to even be mentioned as a wireless router, wireless access purpose, home entryway or cable electronic equipment. In some cases, your web service supplier (ISP) might have provided you with one integrated device that has a cable electronic equipment and a router, otherwise you might have purchased a complete router from a corporation like Linksys, NETGEAR, ASUS, Belkin or D-Link. during this article, the term router is employed as a generic term to visit the network device that your Roku device should connect with access the net. For a lot of info visit the documentation provided by your ISP or router manufacturer.

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